Description

You will provide onsite technical support and manage desktop systems for a corporate environment in Milpitas, CA.

This role is on-site.

Responsibilities

• Manage the ServiceNow ticketing queue, creating and updating help desk requests.
• Provision and configure hardware for new hires and system replacements.
• Troubleshoot software and hardware failures on Windows desktops, laptops, and printers.
• Support onsite Zoom conference rooms, including AV setup and daily equipment health checks.
• Maintain hardware and software inventories and document IT processes.

Required Skills

• 5+ years of experience supporting end-users in a corporate environment.
• Proficiency troubleshooting Windows 7/10 and Office 365.
• Experience managing and troubleshooting video conferencing room technology.
• Ability to interpret and create process flow charts.
• Knowledge of network implementation, server hardware, and software maintenance.
• Familiarity with ITIL and ITSM best practices.
• Strong communication skills to explain technical issues in non-technical terms.

Preferred Skills

• Mac OS knowledge.
• CompTIA certifications.
• Networking knowledge including TCP/IP, WANs, LANs, switches, firewalls, VPNs, and SAN.

Key Skills

Education

Any Graduate