Description

You will provide end-user technical support and hardware maintenance within a customer-defined IT service management environment.

Responsibilities

• Deliver break-fix support, service requests, and IMAC activities, including large-scale office moves and re-stacking.
• Provide desk-side, remote, and VIP/home-based support for software installation, configuration, and troubleshooting.
• Manage L2 support for company-managed devices via MDM and personal devices through BYOD offerings.
• Coordinate with vendors for warranty repairs, equipment procurement, and invoice verification.
• Execute security and compliance tasks, including access reviews, risk assessments, and facility inspections.

Required Skills

• 5+ years of experience in desktop support.
• Proven expertise in break-fix hardware and software troubleshooting.
• Experience managing service requests and incidents via ITSM tools.
• Ability to provide 24x7 on-call support for critical and high-priority incidents.
• Experience with Mobile Device Management (MDM) and Bring Your Own Device (BYOD) support.
• Capability to handle procurement processes and vendor coordination.
• Competency in performing security controls and compliance audits.
• Any Graduate degree.

Key Skills

Education

Any Gradute