Description

You manage L2 desktop support for Windows, Mac, and iOS devices, resolving hardware, software, and configuration issues to maintain operational stability.

This role is on-site.

Responsibilities

• Diagnose and resolve technical issues across Windows 10/11, iOS, and macOS environments, including standard software components like MS Office, VPN, and Anti-Virus.
• Enroll iOS devices in MDM (JAMF), investigate incidents, and manage device driver deployments and BIOS updates.
• Troubleshoot laptop and desktop performance, group policy, encryption, and failed software configurations for end-user devices.
• Deploy and monitor Windows 11 feature upgrades using modern management techniques such as Intune and AutoPilot.
• Manage security compliance health, report on workstation image deployments, and track patch compliance metrics using ServiceNow.

Required Skills

• 5+ years of experience in L2 Windows desktop support and desktop management.
• Strong proficiency with Windows 10/11, Mac OS, and iOS operating systems.
• Hands-on experience with Microsoft Intune, AutoPilot, and JAMF for MDM and device enrollment.
• Experience with enterprise ticketing tools, specifically ServiceNow.
• Knowledge of Windows Servers and infrastructure services.
• Ability to troubleshoot hardware, peripherals, and software defects.

Key Skills

Education

Bachelor's degree