Description

What's the Job?

• Provide face-to-face technical support at the IT Kiosk, assisting employees with hardware and software issues.
• Configure, image, deploy, and troubleshoot laptops, desktops, mobile devices, and conference room equipment.
• Install and troubleshoot standard software including Windows 11, Mac OS, Microsoft Office 365, and Adobe Creative Cloud.
• Manage user accounts and permissions via Active Directory and Office 365.
• Support AV equipment, network printers, and peripherals, ensuring seamless conference room operations.

What's Needed?

• Bachelor’s degree in a related field or 3-5 years of proven experience as a Desktop Support Analyst.
• CompTIA A+ certification or equivalent knowledge is highly preferred.
• Proficiency in Windows 11 and Mac OS environments.
• Experience with ServiceNow or similar ITSM ticketing systems and remote support tools.
• Understanding of basic networking (TCP/IP, Wi-Fi) and endpoint security protocols

Key Skills

Education

Any Graduate