Description

Manage end-user computing support and hardware lifecycle for Windows, Mac, and mobile platforms.

This role is on-site.

Responsibilities

• Troubleshoot and resolve Office 365 suite issues and post-deployment software conflicts.
• Image and install software on Windows and Apple laptops and desktops.
• Manage the full lifecycle of service requests, including classification, assignment, and tracking.
• Own asset management tasks including asset tagging, inventory tracking, and weekly hardware outflow reporting.
• Collaborate with cross-functional teams for new hire onboarding and coordinate hardware repairs with external suppliers.

Required Skills

• 10+ years of IT experience, including providing white-glove service to Executive-level customers.
• 4+ years of experience troubleshooting the Office 365 suite.
• Proficiency with Windows and Macintosh platforms, including imaging Windows 10 OS.
• Working knowledge of network configurations including LAN, WAN, Wireless, VPN, VLAN, TCP/IP, and Windows Networking.
• Experience supporting a call center or help desk environment.
• Ability to lift up to 50 lbs and participate in 24/7 on-call support.
• Strong organizational skills to prioritize competing requests and maintain hardware management systems.
• Excellent oral and written communication skills.

Preferred Skills

• MCP, A+ Certifications, or knowledge of UNIX systems.
• Advanced proficiency in PC-based spreadsheet software for calculations and formulas.

Key Skills

Education

Any Graduate