Description

Provide 2nd line technical support for desktop hardware, mobile devices, and core software applications.

Responsibilities

• Diagnose and resolve technical issues involving Desktop PCs, Laptops, Tablets, Smartphones, Printers, and MFDs.
• Manage the full lifecycle of support requests using ServiceNow to categorize, prioritize, and document tickets.
• Perform system administration tasks including reimaging hard drives, backing up settings, and managing MS Active Directory users and groups.
• Execute hardware deployments, upgrades, and asset inventory activities in accordance with health and safety guidelines.
• Provide on-site support for remote offices and participate in shift arrangements, including occasional out-of-hours work.

Required Skills

• Minimum 5 years of experience in IT support or a related field.
• Proficiency with Microsoft Windows 10 and Office 365 (including Teams, Outlook, Word, and Excel).
• Hands-on experience administering MS Active Directory users, groups, and policies.
• Technical expertise with hardware including Micro PCs, Thin Clients, handhelds, and printers.
• Experience using ServiceNow or similar customer ticketing systems.
• Strong troubleshooting skills for software issues and basic network connectivity.
• Full UK driving licence and willingness to travel to remote sites.
• Ability to provide end-user training and guidance on hardware and software usage.
• Excellent verbal and written communication skills in English.

Preferred Skills

• Experience with remote PC control and video conferencing technologies.
• Background in assisting with IT infrastructure projects and workstation upgrades.

Key Skills

Education

Any Graduate