Description

You will troubleshoot and resolve hardware and software issues across desktop and laptop platforms.

Responsibilities

• Troubleshoot and resolve issues related to Office 365 imaging and software installation on Windows and Apple laptops/desktops.
• Troubleshoot post-deployment issues across Windows, Macintosh, and mobile devices.
• Identify and resolve hardware and software application conflicts.
• Manage the lifecycle of service requests, including classification, assignment, tracking, and completion.
• Maintain asset records by tagging equipment and entering all incoming hardware into the asset management system.

Required Skills

• 10+ years of IT experience, including technical training and providing white glove service to executive customers (VP and above).
• Minimum 4 years of experience troubleshooting and resolving Office 365 suite issues.
• Knowledge of Windows and Macintosh platforms (including portables) and the Microsoft Office suite.
• Experience imaging Windows 10 OS.
• Familiarity with basic network concepts: TCP/IP, Windows Networking, Ethernet, LAN, WAN, Wireless, VPN, and VLAN.
• Excellent organizational skills and ability to prioritize competing requests.
• Outstanding customer service and interpersonal skills.
• Ability to lift up to 50 lbs.

Key Skills

Education

Any Graduate