Description

You will manage the full lifecycle of desktop support, resolving hardware and software issues for Windows and Mac platforms while maintaining accurate asset records.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, and application conflicts across Windows and Apple devices.
• Manage Office 365 imaging, software installation, and post-deployment issues for desktops, laptops, and mobile devices.
• Classify, assign, track, and complete service requests efficiently.
• Maintain asset records by tagging equipment and entering incoming hardware into the asset management system.

Required Skills

• 10+ years of IT experience with technical training and white-glove service for executive customers (VP level and above).
• Minimum 4 years of experience troubleshooting Office 365 suite issues.
• Deep knowledge of Windows 10 OS imaging, Windows, and Macintosh platforms.
• Familiarity with basic network concepts: TCP/IP, Windows Networking, Ethernet, LAN, WAN, Wireless, VPN, and VLAN.
• Strong organizational skills with the ability to prioritize competing requests.
• Ability to lift up to 50 lbs.

Preferred Skills

• Excellent customer service and interpersonal skills for high-touch executive support.

Key Skills

Education

Any Graduate