Description

You will provide technical support to end-users and resolve hardware, software, and communication system issues.

Responsibilities

• Troubleshoot and resolve hardware, software, and voice/data communication system issues.
• Provide technical support to end-users via telephone, email, or chat.
• Write concise service tickets and maintain technical support reports and documentation.
• Follow up on all tickets in a timely manner to ensure resolution.
• Escalate complex calls and issues when appropriate.

Required Skills

• 5+ years of experience in operations support or a similar role.
• Proficiency in Windows OS 10 and 11 troubleshooting.
• Knowledge of Mac OS, including software installations and configurations.
• Experience with Mac and Apple equipment, including laptops, desktops, and peripherals.
• Solid understanding of laptop and desktop hardware setup and troubleshooting.
• Ability to communicate technical information clearly to non-technical users.
• Strong problem-solving and analytical skills.
• Any Graduate degree.

Preferred Skills

• Certifications or additional training in relevant IT fields.

Key Skills

Education

Any Graduate