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Desktop/Technical Support Analyst 3

Harman Square Networks

 

Richmond, VA, USA

Posted On: 30+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 2
Category: Technical Support Analyst
Tenure: No Preference/Any
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Description

You will provide independent IT administration and technical support for a medical facility and remote sites, managing approximately 200 IT devices.

This role is on-site.

Responsibilities

  • Manage the setup, configuration, and maintenance of PC desktops, laptops, and peripherals like printers and scanners.
  • Troubleshoot and administer Windows Operating Systems, Microsoft Office suite, and commercial business software.
  • Configure and support Android and Apple mobile devices.
  • Maintain IT inventory control, ticketing systems, and technical documentation for issues and solutions.
  • Support Ethernet-based LAN/WAN environments and analog/digital phone configurations.

Required Skills

  • 3+ years of experience with PC desktop, laptop, and peripheral maintenance.
  • 3+ years of experience supporting Windows OS, Microsoft Office, and anti-virus software.
  • 3+ years of experience configuring and troubleshooting mobile devices.
  • 3+ years of experience with IT inventory control, reporting, and staff training.
  • 3+ years of experience with analog and digital phone configuration and troubleshooting.
  • Working knowledge of TCP/IP, DNS, and DHCP within LAN/WAN environments.
  • Experience with Google Suite, email administration, and distribution lists.

Preferred Skills

  • Ability to lift up to 50 lbs. and perform repetitive physical tasks including standing, walking, and bending.

Education

Any Graduate

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