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Harman Square Networks Logo
Desktop/Technical Support Analyst

Harman Square Networks

 

Richmond, VA, USA

Posted On: 13 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 2
Category: Technical Support Analyst
Tenure: No Preference/Any
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Description

You will provide technical administration and support for approximately 200 IT devices across a medical facility and remote sites.

This role is on-site.

Responsibilities

  • Manage the setup, configuration, and maintenance of PC desktops, laptops, printers, scanners, and other peripheral devices.
  • Troubleshoot and administer Windows Operating Systems, Microsoft Office suite, and commercial business software.
  • Support and configure Android and Apple mobile devices.
  • Maintain IT inventory control, ticketing systems, and technical documentation for issues and solutions.
  • Handle analog and digital phone configuration and troubleshooting.

Required Skills

  • 3+ years of experience in desktop support and hardware maintenance.
  • Proficiency with Windows Operating Systems and Microsoft Office Suite.
  • Working knowledge of Ethernet-based LAN/WAN environments, including TCP/IP, DNS, and DHCP.
  • Experience with Google Suite, including email administration, PST files, and distribution lists.
  • Ability to install and troubleshoot McAfee Anti-Virus and Adobe Acrobat Reader/Writer.
  • Experience supporting IT presentations and equipment.
  • Ability to provide IT staff training via in-person or electronic media.

Preferred Skills

  • Physical ability to lift up to 50 lbs. frequently and perform repetitive motions including standing, reaching, and climbing.

Education

Any Graduate

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