Description

Provide IT administration and technical support for hardware and software systems at a medical facility and remote sites.

This role is on-site.

Responsibilities

• Manage the setup, configuration, and maintenance of desktops, laptops, printers, scanners, and peripheral devices.
• Troubleshoot and administer Windows Operating Systems, Microsoft Office suite, and commercial business software.
• Support and configure Android and Apple mobile devices and manage email applications including Google Suite and PST files.
• Maintain Ethernet-based LAN/WAN environments, resolve network connectivity issues, and handle analog/digital phone systems.
• Document technical issues and solutions clearly, perform IT inventory control, and manage support requests through a ticketing system.

Required Skills

• 5+ years of technical support experience.
• Proficiency in Windows OS, Microsoft Office, Google Chrome, and Adobe Acrobat.
• Hands-on experience with McAfee Anti-Virus software.
• Working knowledge of network protocols including TCP/IP, DNS, and DHCP.
• Experience troubleshooting LAN/WAN environments.
• Competency in mobile device management for Android and Apple platforms.
• Ability to configure and troubleshoot analog and digital phone systems.
• Physical ability to lift up to 50 lbs frequently and perform repetitive motions including standing, bending, and climbing.

Preferred Skills

• Experience in a medical facility environment.
• Strong documentation skills for end users and internal teams.

Key Skills

Education

Any Graduate