Description

You will provide Tier 1–2 support for AI development tools and manage onboarding for a large-scale user base.

This role is remote.

Responsibilities

• Provide Tier 1–2 support for AI development tools (GitHub Copilot, Claude Code, Codex, Gemini Code Assist).
• Support onboarding and access provisioning for 500–1000+ users weekly.
• Troubleshoot workflows, integrations, and tool-related issues; triage and escalate defects.
• Maintain runbooks, FAQs, and onboarding documentation while assisting with new tool rollouts.
• Generate reports on adoption, issues, and SLA metrics within a 24x5 global support model.

Required Skills

• 2+ years of experience with AI-assisted development tools (Copilot, Claude, Cursor, etc.).
• Strong knowledge of Git, CI/CD, IDEs (VS Code / JetBrains), and terminal/shell.
• Experience troubleshooting across Windows, macOS, and Linux.
• Familiarity with ITSM tools (ServiceNow, Jira Service Management).
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).

Preferred Skills

• Experience supporting enterprise-scale developer tool rollouts.
• Understanding of GenAI/LLM concepts (prompting, MCP, context handling).
• Scripting knowledge (Python, Bash, PowerShell).

Key Skills

Education

Bachelor's degree