Description

You will provide frontline support and engineering assistance for crypto services and distributed applications.

Responsibilities

• Monitor communication channels to respond to user questions and onboarding requests.
• Troubleshoot user issues and resolve them or escalate to the appropriate Crypto Services team members.
• Analyze metrics and user data to identify recurring issues and suggest tooling, documentation, or application improvements.
• Develop internal tools, scripts, and features to improve service reliability.
• Maintain updated analytics regarding user support trends and issue types.

Required Skills

• 5+ years of professional experience.
• Strong proficiency in Java, including architecture, design, and development.
• Experience with cryptographic concepts, including signing and encryption.
• Proficiency in Unix Bash scripting.
• Working knowledge of network security and SSL.
• Experience in SRE, customer support, or user support roles.
• Ability to troubleshoot and support distributed applications.
• Degree in any field of study.

Preferred Skills

• Experience with distributed systems and web application security.
• Knowledge of Splunk, networking, and communication protocols.

Key Skills

Education

Any Gradute