Description

Lead solution architecture, technical design, and platform governance for enterprise ServiceNow solutions, translating business needs into scalable, secure, and maintainable platform enhancements.

This role is on-site.

Responsibilities

• Lead the design and architecture of scalable ServiceNow solutions aligned with ITIL practices and long-term maintainability.
• Partner with business analysts and IT teams to deliver high-quality applications, workflows, and platform enhancements.
• Own technical design decisions, providing recommendations that balance business needs, scalability, security, and technical debt reduction.
• Implement SecOps modules, ITOM solutions, and automation using AIOps and monitoring integrations.
• Support integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Servers.

Required Skills

• 3+ years of recent experience in an IT Architect role.
• 6+ years of IT experience with ServiceNow configuration, scripting, and development.
• Strong knowledge of ServiceNow platform architecture, data model, ACLs, workflows, Flow Designer, CMDB, and CSDM.
• Experience with ITSM, ITOM, GRC/IRM, SecOps, CSM, SPM, SAM, and Service Mapping.
• Proficiency with ITIL frameworks, AWS, and Azure cloud environments.
• Proven experience designing and implementing ITOM solutions in complex enterprise environments.
• Experience leading ServiceNow architecture and solution design efforts, not just configuration work.

Preferred Skills

• Experience creating custom UI pages, widgets, and self-service portals.
• Ability to define and document technical architecture, integration patterns, and data flows.

Key Skills

Education

Any Graduate