Description

Job Summary:

The Sr. Software Developer will leverage extensive expertise in Remedy/BMC Helix ITSM to develop and maintain billing workflows, troubleshoot financial data integrations, and ensure system stability during fiscal year-end close-out. This role involves integrating ITSM with ERP systems, analyzing and resolving workflow failures, and supporting automation and reporting enhancements.

Responsibilities:

• Develop and configure Remedy/BMC Helix ITSM billing workflows and integrations.
• Troubleshoot chart fields, financial data structures, and billing/invoicing workflow failures.
• Analyze failed billing tasks, identify root causes, and reprocess workflows end-to-end.
• Integrate Remedy/Helix ITSM with ERP systems, preferably PeopleSoft or INFORMS.
• Update billing logic, automation rules, and workflow configurations.
• Support fiscal year-end preparation, billing rate updates, and financial close-out stabilization.
• Develop or modify dashboards within Remedy/Helix ITSM.
• Document system changes, configurations, and conduct knowledge-transfer activities.

Required Skills & Certifications:

• Bachelor's degree in IT, Computer Science, MIS, or related field (or equivalent experience/certifications).
• 3–5 years hands-on experience with Remedy or BMC Helix ITSM development/configuration, focusing on billing workflows and integrations.
• Strong troubleshooting skills with chart fields and financial data structures.
• Demonstrated ERP integration experience, with PeopleSoft or INFORMS preferred.
• Proficiency with computerized systems, database management, and spreadsheet/word-processing tools for reporting.
• Excellent verbal and written communication skills.
• Ability to work effectively in fast-paced, deadline-driven environments, such as fiscal close periods.

Preferred Skills & Certifications:

• Prior experience stabilizing workflows during fiscal year-end cycles.
• Advanced dashboard development experience within Remedy/Helix ITSM

Key Skills

Education

Any Graduate