Description

You will provide direct technical support for desktops, laptops, and peripherals while managing device lifecycles and user requests.

Responsibilities

• Act as the primary point of contact for incidents and service requests via phone and email.
• Troubleshoot and resolve issues involving desktops, laptops, printers, and business-critical software.
• Maintain application deployment packages using MECM/SCCM and Intune.
• Participate in the creation and management of Gold Images for company hardware.
• Configure and manage Apple devices using AirWatch or Intune.
• Track all work through ITSM tools to ensure transparency and accurate documentation.
• Support the deployment, maintenance, and decommissioning of hardware following company policy.

Required Skills

• 2+ years of experience in a support center environment providing desktop and laptop support.
• 1+ year of experience with Windows administration and Active Directory.
• Proficiency with Office 365, Outlook, and VPNs.
• Experience using ITSM tools for incident and service request management.
• Ability to troubleshoot email clients, CRM systems, Edge, and Chrome.
• Experience managing user devices and applications through device management tools.
• Capacity to work occasional night and weekend shifts as needed.

Preferred Skills

• Microsoft Certified Professional (MCP) certification.
• CompTIA Certifications.

Key Skills

Education

Any Graduate