Description

You manage device lifecycles and resolve technical incidents for desktops, laptops, and peripherals.

This role is on-site.

Responsibilities

• Resolve incidents and service requests via phone and email.
• Troubleshoot hardware, printers, and business-critical software.
• Maintain application deployment packages using MECM/SCCM and Intune.
• Create and manage Gold Images for company hardware.
• Configure and manage Apple devices using AirWatch or Intune.

Required Skills

• 2+ years of experience in a support center environment.
• 1+ year of experience with Windows administration and Active Directory.
• Proficiency with Office 365, Outlook, and VPNs.
• Experience using ITSM tools for incident and service request management.
• Ability to troubleshoot email clients, CRM systems, Edge, and Chrome.
• Experience managing user devices and applications through device management tools.

Preferred Skills

• Microsoft Certified Professional (MCP) certification.
• CompTIA Certifications.

Key Skills

Education

Any Graduate