Description

What's the Job?

• Specialize in ensuring the reliability, resilience, and recoverability of enterprise services and systems across cloud, on-prem, and store environments.
• Serve as the Site Reliability Engineering (SRE) voice within incident and problem management, leading major incident response.
• Drive root cause analysis and partner with Software Engineers and platform teams to reduce recurrence and improve system health in production.
• Utilize observability and monitoring tools such as Dynatrace and Azure Monitor to detect, triage, and diagnose production issues.
• Collaborate in an Agile environment, tracking work and metrics via platforms such as Jira, and support new go-lives and pilots onsite in Blue Ash, OH.

What's Needed?

• 3+ years of experience in Site Reliability Engineering, incident management, or production support for enterprise systems.
• Experience leading or participating in major incident management, including incident commander roles and executive communication during outages.
• Solid understanding of observability and monitoring concepts and tooling (e.g., Dynatrace, Azure Monitor).
• Working knowledge of Linux and scripting languages such as BASH and Python for troubleshooting and automation.
• Familiarity with Kubernetes, Docker, and cloud platforms like Azure and GCP to troubleshoot and reason about system behavior in production.

Key Skills

Education

Any Graduate