Description

Ensure the reliability, resilience, and recoverability of enterprise services across cloud, on-prem, and store environments.

This role is on-site.

Responsibilities

• Lead major incident response and serve as the SRE voice in incident and problem management.
• Drive root cause analysis and partner with Software Engineers to reduce recurrence and improve production system health.
• Utilize Dynatrace and Azure Monitor to detect, triage, and diagnose production issues.
• Support new go-lives and pilots onsite in Blue Ash, OH.
• Track work and metrics via Jira in an Agile environment.

Required Skills

• 5+ years of experience in Site Reliability Engineering, incident management, or production support for enterprise systems.
• Experience leading major incident management, including incident commander roles and executive communication during outages.
• Solid understanding of observability and monitoring concepts with Dynatrace and Azure Monitor.
• Working knowledge of Linux and scripting languages (BASH, Python) for troubleshooting and automation.
• Familiarity with Kubernetes, Docker, and cloud platforms (Azure, GCP) to troubleshoot system behavior.
• Any Graduate.

Preferred Skills

• Experience with Jira for work tracking and metric management.

Key Skills

Education

Any Graduate