Description

Key Responsibilities
·       Act as the lead engineer on large or complex client deploy projects
·       Act as the lead engineer on product engineering projects to further develop our service
·       Provide GCP subject matter expertise advice and assistance to pre-sales architects
·       Installation, configuration, and ongoing management of O/S and GCP services.
·       Implementing and maintaining custom client machine images and centralized configuration management to enable quick repeatable builds and auto-scaling.
·       Maintaining high availability through proactive measures.
·       Troubleshooting and resolving complex technical issues.
·       Ensuring clients & partners are updated on current status of work and issues.
·       Raise, investigate and resolve problems and known errors in line with the problem management process.
·       Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
·       Partake in an oncall rota to provide 24x7 4th line support for Ensono’s GCP clients.
·       Proactively keep up to date on GCP services and developments.
·       Buddy new members of the team and train other teams
·       Act as team leader and technical escalation point in Manager’s absence
 
Skills and Experience
·       8+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
·       3+ years’ experience of engineering, architecting, or supporting GCP solutions.
·       Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
·       Experience of implementing and supporting GCP based instances and services (e.g Compute Engine, App Engine, Cloud SQL, Kubernetes Engine, Cloud Storage..).
·       Hold a number of current GCP Associate and Professional level Certifications
·       Hold at least one GCP Certified Specialty certification (e.g. Security or Networking )
·       Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. CloudFormation/Terraform and Ansible) beneficial or can be gained.
·       Scripting ability in one or more of Python, Powershell, Bash, Perl
·       Experience of using Git for version control useful
·       Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
·       Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
·       Good knowledge of TCP/IP.
·       A degree in a computing-related discipline preferred or equivalent ability and knowledge.
·       Excellent written and verbal communication skills.
·       Experience working in an ITIL environment beneficial.
·       Desire to continually grow, develop and improve.
·       Must be self-motivated, a self-starter and possess a good working attitude
·       Client focused and results driven
·       Able to implement supportable solutions and make the complex simple.
·       Able to perform as a role model within the team

Key Skills

Education

Bachelor's or Master's degrees