Description

Key Skills: DevOps, System Administration, Monitoring, Troubleshooting, Problem Solving, Issue Detection, AWS, Documentation, Root Cause Analysis, SLA Management

Good to Have Skills: Experience with Amazon Pay systems, leadership principles, cross-team collaboration, customer experience optimization, and start-up mindset within large organizations.

Roles & Responsibilities:

• Maintain SLAs through implementation of proactive issue detection and reporting systems.
• Setup and configure monitors to prevent prolonged outages and ensure system reliability.
• Write and review accurate and complete support procedures, system documentation, and issue tracking entries.
• Prioritize tasks effectively in complex, fast-paced environment while managing multiple responsibilities.
• Proactively and continually improve knowledge about Amazon's business and relevant technologies.
• Work across multiple teams to resolve issues and drive collaborative solutions.
• Improve customer experience by resolving issues completely and in timely fashion.
• Drive others to discover and resolve root cause when issues arise.
• Communicate clearly both verbally and in writing with team and other groups

Key Skills

Education

Any Graduate