Description

• Serve as the primary point of contact for advanced-level troubleshooting and production support issues.
• Perform hands-on systems and application administration activities in highly available production environments.
• Automate regular administrative and operational tasks in collaboration with support and engineering teams.
• Create and maintain documentation including:
  • Data Standards
  • Operational Procedures
  • Runbooks
  • Data Dictionary Definitions
• Provide on-call support and respond to high-priority incidents, including after-hours and weekend support as required.
• Support and maintain application production environments with a focus on automation, reliability, and security.
• Install, configure, maintain, and upgrade custom and packaged applications.
• Manage and maintain production monitoring, logging, and alerting systems.
• Troubleshoot application performance, availability, scalability, and stability issues.
• Work closely with development, operations, and business teams to ensure smooth production operations.
• Support build, deployment, release management, and DevOps initiatives.
• Assist in implementing continuous improvement and automation across infrastructure and application environments.
• Provide technical assistance and support to staff, management, and external vendors.

Qualifications:

• 3+ years of DevOps experience supporting complex, highly available production applications and environments.
• Strong understanding of Linux Operating System concepts and administration.
• Experience supporting production environments with a focus on security, automation, and reliability.
• Hands-on experience with configuration management tools such as:
  • Chef
• Experience automating build and release processes.
• Experience working directly with customers and stakeholders in support or consulting environments.
• Hands-on experience with monitoring and logging tools such as:
  • Datadog
  • New Relic
  • Splunk
  • Sumo Logic
  • Prometheus
• Experience with CI/CD and release management tools such as:
  • Jenkins
• Understanding of DevOps methodologies, automation frameworks, and modern operational practices.
• Ability to work independently with minimal supervision and proactively solve operational challenges.
• Experience handling on-call support in a 24/7 rotating shift environment.
• Strong troubleshooting and root cause analysis skills.
• Excellent verbal and written communication skills.
• Quick learner with the ability to rapidly adopt new technologies, tools, and concepts

Key Skills

Education

Bachelor's degree