Description

Required Technical Skills

Data Platform/Data Engineering Kubernetes — container orchestration for app deployments (URP and others running on K8s) Jenkins — CI/CD pipeline management AWS CDK / Terraform — infrastructure as code, environment provisioning AWS — core cloud infrastructure and services Grafana — observability, dashboards, alerting across platforms CATS (cloud Applications and technology as a Service) platform Day-to-Day Service Management Incident, problem, and change management across all in-scope applications Triage, root cause investigation, and escalation to platform/engineering owners Change request execution coordinated with app owners Operations Best Practices Observability and monitoring (Grafana/Prometheus/Loki stack, app-specific dashboards and alerting) Automation of recurring operational tasks (credential renewals, health checks, routine data fixes) Continuous Improvement via AI & Automation Apply AI/automation to reduce recurring incident volume and improve MTTR Convert recurring incident patterns into Problem records and preventive fixes Independent Platform Operation Operate from existing runbooks/documentation without hand-holding from app owners Self-resolve using established knowledge sources before escalating Compliance & Risk Support CAPA support, access roster reviews (e.g., FTZ quarterly reviews), audit readiness Track expiring app registrations, credentials, and certificates Platform Onboarding, Patches/Upgrades & Environment Management Onboard new data sources/instruments/integrations (e.g., instruments for Jarvis, data sources for PandoTree, workflows for Knime) Apply patches and version upgrades across platforms and dependencies Manage Dev/QA/Prod environments — promotion, configuration parity, environment health Credential and access provisioning/rotation across platforms Staffing & Knowledge Continuity Vet and ramp new team members against platform-specific skill needs Maintain coverage so no platform is single-threaded on one person Status Visibility

Key Skills

Education

Bachelor's degree