Description

Key Responsibilities

Citrix & VDI Operations

Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS), NetScaler/ADC, and core hypervisor/cloud environments.

Citrix/VDI/Cloud PC administration, including planning, provisioning, migration, and users support.

Support and maintain OpenShift/VMWare based virtual machine workloads, ensuring scalability and resilience.

Proactive Monitoring & End User Experience

Proactively monitor end-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts.

Manage image updates, VDA provisioning (MCS/PVS), profile management, and zero-day vulnerability mitigations.

AI-Driven Infrastructure Automation

Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix & VDI operational tasks, ticket triage, and incident resolution.

Build prompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root-cause investigations.

Process & Efficiency Engineering

Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self-healing automations via PowerShell, or Python, and Copilot integrations.

Create smart documentation, automated handover summaries, and SOPs using AI productivity tools.

Scripting, ITSM & Cross Functional Delivery

Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible, Jenkins, Git)

Align operations with ITSM practices, including incident, problem, and change management.

Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions.

Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the HSBC group.

Skills / Experience

At least 5 – 7 years of experience in the Desktop Virtualization, with solid Citrix XenApp, NetScaler, Azure W365, VMWare administration experience.

Knowledge of technical components of the VMWare/OpenShift Hypervisor, vCenter, Windows Servers 2016/2019, TCP/IP networking, and VPN gateway.

Scripting and automation experiences, with proficiency in the use of PowerShell scripting, Jenkins, and Ansible.

Experience of associated technology areas: AI, Active Directory, Microsoft Intune, , MECM, MS Office, Java, Browsers, Identity and Access Management tooling.

Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus.

Interpersonal skills – demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.

Work independently and under high pressure, including but not limited to meeting tight deadline, work in odd hours and holiday.

Experience working in large-scale multinational companies, experience of working as part of an Agile or Operation team is a plus.

Respectful of different cultures, working with colleagues from across all the globe.

Work proficiency in English speaking and technical writing

Key Skills

Education

Any Graduate