Description

You will focus on production support and observability to ensure system stability and performance.

Responsibilities

• Identify and triage issues proactively using observability tools and log analysis.
• Lead incident triage calls and direct technical teams toward resolution during active incidents.
• Perform full-stack troubleshooting across application, database, infrastructure, and network layers.
• Automate repetitive tasks by identifying and eliminating toil.
• Analyze system performance through heap dump analysis, memory leak detection, and resource optimization.

Required Skills

• 5+ years of experience in production support or SRE roles.
• Expertise in Splunk (including Splunk APM and Splunk O11y) and Dynatrace.
• Experience with monitoring tools including AppDynamics, Grafana, RedMetrics, and 1000Eyes.
• Proficiency in debugging Docker, Kubernetes, AWS, PCF, and Azure environments.
• Hands-on experience debugging VMs, load balancers, firewalls, API gateways, and Linux/Unix systems.
• Ability to analyze network traffic using Wireshark and NMON.
• Experience setting up UEM and synthetic monitoring.
• Capability to work in a 24/7 environment.
• Strong communication skills for leading high-level incident calls.

Key Skills

Education

Any Graduate