Description

Provide technical support and maintain cloud infrastructure across Azure and AWS environments.

This role is remote.

Responsibilities

• Monitor system health and respond to alerts in Azure and AWS.
• Troubleshoot infrastructure and application issues to resolve technical blockers.
• Manage and resolve support tickets using Zendesk, Salesforce, or ServiceNow.
• Provide first-level technical support via ticketing systems and Teams meetings.
• Document cases and update internal knowledge base documentation.

Required Skills

• 2+ years of experience in IT support or a related field.
• Basic understanding of Azure core services.
• Basic understanding of AWS core services.
• Experience using Zendesk, Salesforce, or ServiceNow for ticket management.
• Ability to provide technical support via ticketing systems and video conferencing.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Key Skills

Education

Any Graduate