Description

You will own production stability and incident resolution for high-availability systems. This role requires active participation in a 24x7 on-call rotation, taking primary or secondary responsibility to ensure rapid incident resolution and system health.

Responsibilities

• Triage incidents efficiently, lead resolution efforts, and ensure closure within defined SLAs during on-call rotations.
• Monitor system health and performance proactively to identify and mitigate issues before they escalate.
• Build automation, enhance monitoring and alerting systems, and create clear runbooks to streamline operations.
• Collaborate with engineering and infrastructure teams to support deployments, troubleshoot complex issues, and drive system improvements.
• Conduct post-incident reviews to identify root causes and implement preventive measures to minimize downtime.

Required Skills

• 6+ years of experience in DevOps, SRE, or production support environments.
• Hands-on proficiency with cloud platforms: AWS, Azure, and GCP.
• Strong scripting skills in Python and Bash for automation and operational efficiency.
• Experience with Linux/Unix systems administration and networking fundamentals.
• Proficiency in monitoring and incident management tools: PagerDuty, ServiceNow, Datadog, Splunk, and New Relic.
• Demonstrated ability to maintain structured incident response processes and conduct root cause analysis (RCA).
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Computer Applications, or related field.

Key Skills

Education

Any Graduate