Description

You will support the Dental Unit Claims Processing Team by managing dental records and provider communications.

Responsibilities

• Log incoming prior authorization requests and update records within the MMIS system.
• Process mail distribution and handle incoming phone calls from providers and recipients.
• Perform data capture and keypunch records in specified formats such as ASCII.
• Operate scanning and imaging equipment using pan, skew, and image correction techniques.
• Maintain an error rate below 0.5% on a character basis.

Required Skills

• 2 to 4 years of experience in data entry.
• 2 years of experience using the Microsoft Office toolkit.
• 2 years of experience in help desk or reception roles.
• Minimum typing speed of 35 wpm.
• Ability to accurately enter, access, and verify information on a computer screen.
• Proficiency with electronic keyboards, display screens, and sorted memory.
• Knowledge of arithmetic, numbering systems, and imaging operating practices.
• Ability to follow written and spoken instructions for data mining and capture.
• Associate's Degree or equivalent.

Preferred Skills

• Experience in dental or medical claims processing.
• Experience providing customer service in a dental or medical office environment.

Key Skills

Education

Associates Degree