Description

Key Skills: Dialogflow CX, Google Cloud CCAI, NLU, Webhooks, SIP/SIPREC, Conversational AI, Generative AI, CCAI Insights, IVR Integration, Contact Center Automation

Roles & Responsibilities:

• Design and develop Dialogflow CX virtual agents and conversational workflows.
• Build and manage intents, entities, training phrases, pages, and state handlers.
• Optimize NLU models to improve intent recognition and conversation accuracy.
• Develop webhook integrations with backend systems and enterprise applications.
• Integrate Dialogflow CX with telephony and IVR platforms using SIP/SIPREC.
• Implement Generative AI capabilities for dynamic and context-aware conversations.
• Analyze chatbot and voice bot performance using CCAI Insights.
• Enhance customer experience through continuous optimization and automation initiatives.

Experience Required:

• 8 - 10 years of experience in Conversational AI or Contact Center Automation.
• Strong hands-on expertise in Dialogflow CX development.
• Experience with NLU training and intent optimization.
• Proficiency in webhook development and backend integrations.
• Experience integrating voice solutions using SIP/SIPREC.
• Knowledge of Google Cloud Contact Center AI (CCAI).
• Experience with Generative AI and conversational automation platforms.
• Exposure to CRM and database integrations is an added advantage.

Education: Any Graduation

Key Skills

Education

Any Graduate