Director of Operations

Oversee daily operations across four locations to ensure efficiency, consistency, and high service standards.

Responsibilities

• Implement and improve standard operating procedures (SOPs) to standardize operations and reduce waste.
• Recruit, train, and supervise salon managers and staff while conducting regular performance reviews.
• Develop and manage budgets for each location, monitoring sales, expenses, and profitability.
• Execute sales strategies and collaborate with marketing to drive revenue growth.
• Ensure all locations comply with local, state, and federal health and safety regulations.

Required Skills

• 5+ years of experience in retail or service management.
• Bachelor's degree in Business Administration, Management, or a related field.
• Advanced Excel skills, including pivot tables, VLOOKUP, and data cleanup (find/replace, remove duplicates, text to columns).
• Proficiency in GSuite.
• Experience with POS systems.
• Ability to create and present high-quality decks using PowerPoint or similar tools.
• Strong data analysis and reporting capabilities.
• Proven experience in financial management and budgeting.