Description

You will manage platform administration and provide functional support for the DocuSign ecosystem.

This role is on-site.

Responsibilities

• Manage the GUTS queue by processing, assigning, and escalating user requests and technical bugs.
• Configure new demo and production accounts, including user group setup and access permissions.
• Design and deploy templates, Power Forms, and bulk send templates based on scoped use cases.
• Provide integration assistance by addressing API inquiries and enabling accounts in the Connect API Listener App.
• Develop training materials and assist with communications for new feature launches.

Required Skills

• 5+ years of experience implementing and managing systems.
• Direct experience as a DocuSign Admin.
• Proficiency with DocuSign API, QES, NotaRy, and DocuGen.
• Experience with business process management and process improvement.
• Ability to troubleshoot system issues and investigate API or integration-related queries.
• Strong written and verbal communication skills for user training and support.
• Capability to operate independently within a high-volume, centralized ticketing queue.

Preferred Skills

• Degree in any field.

Key Skills

Education

Any Gradute