Description

Lead the architecture, design, and implementation of enterprise-scale Dynamics 365 Customer Service solutions.

This role is hybrid.

Responsibilities

• Architect and implement Dynamics 365 Customer Service, Power Platform, and Azure Integration Services.
• Define solution architecture, security models, and integration specifications for enterprise applications.
• Lead technical governance, ALM processes, and DevOps/CI-CD pipeline implementation.
• Guide development teams on customization, data migration, and omnichannel deployments.
• Conduct stakeholder workshops and mentor functional and technical consultants.

Required Skills

• 12+ years of experience implementing Microsoft Dynamics 365 CRM.
• 5+ years of architecture responsibility with full lifecycle enterprise implementations.
• Deep expertise in Dynamics 365 Customer Service, including case, SLA, and knowledge management.
• Strong knowledge of Power Platform, Dataverse, Power Apps, and Power Automate.
• Proficiency in Azure Logic Apps, Azure Functions, and REST API integrations.
• Experience with Environment strategy, Azure DevOps, and solution management.
• Proven ability to lead architecture and delivery teams in Agile environments.

Preferred Skills

• Experience with Copilot Studio and AI-powered customer service solutions.
• Background in regulated industries such as financial services or healthcare.

Key Skills

Education

Any Graduate