Description

You will provide technical and functional production support for Dynamics 365 CRM and Finance environments.

Responsibilities

• Monitor applications and infrastructure alerts to ensure rapid response to system issues.
• Own and resolve open support tickets while adhering to established service level agreements.
• Recommend and implement technical solutions to mitigate recurring production issues.
• Identify and execute automation opportunities to improve system stability and success.
• Configure, develop, and troubleshoot existing applications following best practices.

Required Skills

• 8+ years of experience in Dynamics 365 production support.
• Deep functional experience with Dynamics 365 CRM.
• Hands-on experience with Dynamics 365 Finance.
• Proven ability to work independently with minimal supervision.
• Ability to deliver solutions quickly while working directly with clients.
• Expertise in troubleshooting and modifying existing CRM applications.
• Degree in any graduate field.

Key Skills

Education

Any Graduate