Description

You will manage and support Dynamics 365 CRM environments, ensuring rapid incident response and resolving open support issues within established service level agreements.

Responsibilities

• Monitor applications and infrastructure alerts to ensure rapid response to incidents.
• Own and resolve open support issues while adhering to established service level agreements.
• Implement solutions to mitigate repeat production issues and identify automation opportunities.
• Configure, develop, and troubleshoot existing applications in line with best practices.
• Work independently to deliver solutions for clients with minimal supervision.

Required Skills

• 8+ years of experience in production support roles.
• Hands-on experience with Dynamics 365 Finance or CRM functions.
• Proficiency in configuring and developing within the Dynamics 365 ecosystem.
• Strong troubleshooting skills for existing applications.
• Proven ability to manage production support workflows and SLAs.
• Experience identifying and implementing process automation.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate