Description

Key Responsibilities

• Lead the architecture, design, and implementation of Microsoft Dynamics 365 CRM (Customer Engagement) solutions.
• Analyze business requirements and translate them into scalable technical solutions.
• Design end-to-end CRM architecture, including data models, security, integrations, and application components.
• Configure and customize Dynamics 365 modules such as Sales, Customer Service, Marketing, and Field Service.
• Design integrations with ERP systems, Azure services, Microsoft 365, Power Platform, and third-party applications using REST APIs, Dataverse, Azure Logic Apps, Azure Functions, and Service Bus.
• Define CRM governance, security roles, business processes, and solution deployment strategies.
• Lead data migration, system upgrades, and CRM modernization initiatives.
• Provide technical leadership, code reviews, and architectural guidance to development teams.
• Develop technical documentation, architecture diagrams, and solution design documents.
• Ensure solutions meet performance, scalability, security, and compliance standards.
• Collaborate with business users, project managers, developers, QA teams, and executive stakeholders.
• Support Agile development, sprint planning, solution estimation, and production deployments.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of IT experience with at least 5 years of hands-on experience in Microsoft Dynamics 365 CRM.
• 3+ years of experience as a Solution Architect or Technical Architect.
• Strong expertise in Dynamics 365 Customer Engagement (CE), including:
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Marketing
  • Dynamics 365 Field Service
• Experience with Microsoft Dataverse, Power Apps, Power Automate, and Power BI.
• Strong knowledge of Dynamics 365 customization, plugins, workflows, JavaScript, and PCF (PowerApps Component Framework).
• Experience integrating Dynamics 365 with Azure services and enterprise applications.
• Proficiency with C#, .NET, REST APIs, Web API, Azure Functions, Logic Apps, Service Bus, and Microsoft Graph API.
• Experience with Azure DevOps, Git, CI/CD pipelines, and solution lifecycle management.
• Strong understanding of CRM security models, role-based security, business process flows, and governance.
• Excellent communication, presentation, leadership, and stakeholder management skills.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Microsoft Certified: Power Platform Solution Architect Expert.
• Experience with Azure Cloud services and Microsoft Power Platform Center of Excellence (CoE).
• Knowledge of AI Builder, Microsoft Copilot, and Dynamics 365 Copilot capabilities.
• Experience with enterprise-scale CRM implementations and digital transformation projects.
• Familiarity with Agile/Scrum methodologies and DevOps practices.

Technical Skills

• CRM: Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service)
• Power Platform: Power Apps, Power Automate, Power BI, Dataverse
• Programming: C#, .NET, JavaScript, TypeScript, PCF
• Integration: REST APIs, Web API, Azure Logic Apps, Azure Functions, Azure Service Bus, Microsoft Graph API
• Cloud: Microsoft Azure
• DevOps: Azure DevOps, Git, CI/CD
• Databases: SQL Server, Dataverse
• Methodologies: Agile, Scrum

Key Skills

Education

Any Graduate