Description

Responsibilities:

• Lead architecture, design, and implementation of Microsoft Dynamics 365 and Power Platform solutions across multiple environments.
• Lead technical proof-of-concept (POC) efforts to evaluate solution feasibility, validate architecture approaches, and inform implementation decisions.
• Partner with the Technical Lead to transition approved POCs into scalable, supportable solution designs and implementation plans.
• Collaborate with Product Owners to define solution strategy, contribute to the product roadmap, and identify future business and technical requirements.
• Define and maintain overall Dynamics platform strategy, governance standards, and architectural roadmaps.
• Design scalable and secure solutions utilizing Dynamics 365 Customer Service, Sales, Customer Insights Journeys, Dataverse, Power Automate, Power Apps, and related technologies.
• Establish environment management strategies across Production, Sandbox, Development, and Test environments.
• Partner with business and technical stakeholders to translate business requirements into solution architecture and technical designs.
• Lead solution reviews, design sessions, technical workshops, and architecture governance activities.
• Oversee solution deployment strategies and release management processes.
• Design and support CI/CD pipelines using Azure DevOps, GitHub Actions, and Power Platform Pipelines.
• Define application lifecycle management (ALM) standards, deployment processes, and source control practices.
• Architect integrations between Dynamics 365, Azure services, enterprise applications, APIs, and third-party systems.
• Ensure platform security, compliance, scalability, reliability, and operational readiness.
• Troubleshoot complex platform, integration, application, and performance issues.
• Mentor developers, administrators, and technical team members on best practices and architectural standards.
• Collaborate with Microsoft support and vendors on critical platform issues.
• Support licensing optimization, capacity planning, monitoring, and cost management activities.
• Maintain architecture documentation, standards, support procedures, and solution roadmaps.
• Participate in operational support and production issue resolution as required.
• Work within a hybrid schedule, including onsite presence at the Inver Grove Heights (IGH) location approximately two days per week to support stakeholder collaboration, design workshops, and delivery activities.

Required Skills/Qualifications:

• 10+ years of experience designing and implementing Microsoft Dynamics 365 solutions.
• 5+ years of experience serving as a Dynamics 365 Solution Architect or Lead Technical Architect.
• Strong expertise with:
  • Dynamics 365 Customer Service
  • Dynamics 365 Sales
  • Customer Insights Journeys
  • Power Platform
  • Dataverse
• Experience administering enterprise-scale Dynamics 365 and Power Platform environments.
• Strong understanding of Dataverse architecture, security models, business rules, plugins, solutions, and environment strategy.
• Hands-on experience creating or supporting CI/CD pipelines for Dynamics 365 and Power Platform deployments.
• Experience with application lifecycle management (ALM) and release governance.
• Strong experience integrating Dynamics 365 with Azure services, APIs, and third-party applications.
• Experience working within Agile/Scrum delivery environments.
• Proven ability to lead technical design sessions and influence architecture decisions.
• Excellent troubleshooting, analytical, communication, and stakeholder management skills.

Preferred Skills/Qualifications:

• Microsoft Certified:
  • Dynamics 365 Solution Architect Expert
  • Power Platform Solution Architect Expert
• Experience with:
  • Azure DevOps
  • GitHub Actions
  • Power Platform Pipelines
  • Power Platform CoE Toolkit
  • Power BI
• Experience supporting large enterprise and highly complex environments.
• Experience with customer engagement and contact center integrations (Five9, Microsoft Contact Center, or similar platforms).
• Familiarity with deployment automation tools

Key Skills

Education

Bachelor's degree