Description

You will provide production support for Microsoft Dynamics 365-based solutions.

Responsibilities

• Troubleshoot and resolve incidents, service requests, and user-reported issues.
• Monitor system health and performance using observability tools and dashboards.
• Collaborate with development and infrastructure teams to escalate and resolve complex problems.
• Participate in root cause analysis, post-incident reviews, and on-call rotations.
• Assist with patching, upgrades, deployments, and change management processes.
• Maintain documentation for support procedures, known issues, and resolutions.

Required Skills

• 1–3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
• Proficiency in Microsoft Dynamics 365, Power Automate, and Power Apps.
• Experience using ticketing systems such as ServiceNow.
• Strong troubleshooting and analytical skills.
• Familiarity with Dynamics 365 customization, configuration, and integration.
• Knowledge of ITIL-based support processes.
• Ability to collaborate with SRE and DevOps teams on release processes.

Preferred Skills

• Exposure to Azure services and cloud-based infrastructure.
• Experience with CI/CD pipelines and automation tools.
• Familiarity with monitoring tools like App Insights, Log Analytics, or Client.
• Understanding of SRE principles and metrics including SLOs, SLIs, and error budgets.

Key Skills

Education

Any Graduate