Description

You will provide L3 technical support and troubleshooting for Microsoft Dynamics 365 Customer Service and Field Service modules.

Responsibilities

• Investigate and resolve complex CRM issues involving API failures, custom plugins, integrations, and Field Service scheduling or work order management.
• Perform root cause analysis and collaborate with development teams to fix code-related defects in customizations and workflows.
• Manage CRM configuration, including security roles, access management, and Omnichannel settings.
• Execute system upgrades, patch deployments, and release management for service modules.
• Optimize SQL queries, data storage, and CRM performance tuning to improve operational efficiency.

Required Skills

• 5+ years of experience in Microsoft Dynamics 365 CRM (CE) support, implementation, or development.
• Deep expertise in Customer Service and Field Service modules.
• Strong knowledge of Power Platform, including Power Apps and Power Automate.
• Proficiency with CRM Security Model, Business Rules, Workflows, and JavaScript.
• Hands-on experience with SQL Server, FetchXML, SSRS, and Dataverse.
• Technical competence in C#, .NET, and CRM SDK for debugging and customization.
• Familiarity with Azure services, API integrations, and ALM processes.
• Ability to communicate technical solutions to both technical and non-technical stakeholders.

Preferred Skills

• Experience with Azure DevOps, CI/CD pipelines, and Power BI.
• Knowledge of ITIL processes for incident and change management.
• Direct experience with Omnichannel, Field Service Mobile App, and Resource Scheduling.

Key Skills

Education

Any Gradute