Description

• Design, build, test, deploy, and maintain Dynamics 365 Case Management and Power Platform solutions in a Government Community Cloud (GCC) environment.
• Create and maintain Dataverse tables, relationships, business rules, business process flows, forms, views, and security roles.
• Develop Power Automate flows, Azure Logic Apps, and custom connectors for system integrations and automation.
• Integrate solutions with SharePoint Online for document management and collaboration.
• Establish and manage application lifecycle management (ALM) practices using Azure DevOps, including branching, solution management, pipelines, and release coordination.
• Implement monitoring and telemetry; troubleshoot issues and drive root-cause analysis and remediation.
• Coach, mentor, and train team members and staff on solution usage and support.
• Create and maintain technical documentation and Standard Operating Procedures (SOPs).
• Attend and participate in project meetings and provide regular status updates.
• Submit weekly project reports and timesheets.

Scope of Work:

Provide an experienced Dynamics 365 GCC Case Management Applications Architect to:

• Design, configure, and maintain Dynamics 365 Case Management solutions in GCC, including entities/tables, forms, views, business process flows, security roles, and automation.
• Design, build, and maintain Power Platform solutions (model-driven and canvas Power Apps, Power Pages, Power Automate) using Dataverse best practices.
• Develop and maintain integrations using Azure Logic Apps, Power Automate, Dataverse connectors, and RESTful APIs, including integration with SharePoint Online.
• Establish and support ALM using Azure DevOps (repos, pipelines, environments), including solution packaging, deployment, and environment strategies.
• Implement and enforce environment governance (development, test, production), data policies, DLP, application security, and access controls aligned to GCC and organizational standards.
• Collaborate with business and technical teams to gather requirements, design user-centric solutions, and implement iterative enhancements.
• Ensure application performance, reliability, security, and compliance with organizational policies and regulatory standards (including CJIS alignment as applicable).
• Produce a detailed assessment of the Dynamics 365 Case Management and Power Platform solutions, identifying technical deficiencies, security risks, performance bottlenecks, and opportunities for enhancement or modernization.
• Develop a comprehensive plan to enhance and modernize Dynamics 365/Power Platform solutions, with recommendations for maintainability, performance, security, and GCC compliance.
• Develop an integration roadmap for system interfaces using Dataverse, Azure Logic Apps, Power Automate, and relevant connectors, including data mapping, transformation logic, and scheduling.
• Conduct technical knowledge transfer sessions on Dynamics 365, Power Platform components, and integration workflows to ensure operational readiness and long-term maintainability.
• Produce detailed technical documentation for each solution or integration, including solution architecture diagrams, Dataverse schema, Power Apps components, Power Pages site architecture, Power Automate/Logic Apps flow designs, Azure DevOps pipeline configurations, and security and compliance considerations (GCC, CJIS).
• Prepare operations manuals and other documentation as required.

General Skills:

• 7+ years of recent experience designing and delivering solutions on Dynamics 365 Customer Engagement/Dataverse, including Case Management in GCC or equivalent regulated environments.
• Hands-on expertise with Power Platform (Power Apps, Power Pages, Power Automate) and Dataverse schema design, security, and performance tuning.
• Experience integrating Dynamics 365/Dataverse with Azure services (Logic Apps, Functions, Storage), SharePoint Online, and external systems via REST/OData.
• Demonstrated ALM experience using Azure DevOps (work items, repos, pipelines) and solution-based deployment between environments.
• Proven application security and governance experience in Microsoft 365/Dynamics 365 GCC, including role-based access, field-level security, auditing, and DLP policies.
• Strong written and verbal communication skills, including stakeholder engagement and knowledge transfer.
• Preferred: Experience operating in Government Community Cloud (GCC) with awareness of FedRAMP and CJIS considerations.
• Preferred: Familiarity with Agile delivery methodologies and modern UX practices.
• Preferred: Experience with application and data security best practices across Microsoft 365, Dynamics 365, and Azure.
• Preferred: Microsoft certifications such as Power Platform Solution Architect Expert, Dynamics 365 Customer Service Functional Consultant Associate, and Azure DevOps Engineer Expert (or closely related current certifications).
• Must be able to pass a Level 2 background check, obtain CJIS certification, and complete required security awareness training and confidentiality agreements.

Education:

• Bachelor’s or master’s degree in computer science, Information Systems, or a related field, or equivalent work experience.
• Current Microsoft certifications relevant to Dynamics 365 and Power Platform architecture and implementation

Key Skills

Education

Bachelor's or Master's degrees