Description

You will lead the technical design and delivery of Dynamics 365 Customer Engagement solutions.

Responsibilities

• Lead technical workshops with business and technology partners to translate requirements into architectural solutions.
• Facilitate detailed design processes and support the construction and deployment of scalable systems.
• Own the technical delivery and leadership of projects, including driving pre-sales engagements and building POCs.
• Design components within Service Oriented Architecture (SOA) environments and manage cloud platform resources.
• Advocate for best practices to ensure customizations align with product roadmaps and remain upgradable.

Required Skills

• 12-14 years of experience in Dynamics 365 CE (Sales and Service).
• Experience with Dynamics 365 Online and On-Premise implementations.
• Proficiency in C#.Net, JavaScript, MS SQL, and MS CRM SDK.
• Hands-on experience with MS CRM SDK, MSD developer toolkit, and SSRS.
• Expertise in integration architecture using REST, ODATA WebAPIs, and middleware tools.
• Experience using Azure services for integration, including Azure Functions and Service Bus.
• Capability in data migration, mapping, and harmonization using Azure Data Factory.
• Knowledge of Power Apps, Power Automate, and PCF controls.
• Experience setting up DevOps pipelines for CRM systems on cloud platforms.
• Strong understanding of security models and connectivity for CRM systems.

Preferred Skills

• Experience in Financial Services or Banking sectors.
• Microsoft Dynamics 365 certifications for Sales, Service, or Customizations.
• Knowledge of Sales Insights, Customer Service Insights, and Customer Voice.

Key Skills

Education

Any Graduate