Dynamics 365/CRM Solution Architect

You will architect and implement technical solutions within the Dynamics 365 Customer Engagement ecosystem.

Responsibilities

• Translate business requirements into detailed D365 CE technical specifications.
• Develop and deploy plugins, custom workflows, and integrations using C#.NET and JavaScript.
• Lead solution design for sales, customer service, and field service modules.
• Execute data migration and integration tasks using Kingsway Soft and JIRA.
• Optimize CRM systems, business process flows, and existing workflows to improve performance.
• Provide end-to-end deployment support, troubleshooting, and user training.

Required Skills

• 5+ years of experience with Microsoft Dynamics CRM (D365, 2015, 2013, 2011, or 4.0).
• Proficiency in C#.NET for developing plugins and custom workflow activities.
• Strong client-side scripting skills using JavaScript and HTML5.
• Experience with data migration using Kingsway Soft SSIS Integration Toolkit.
• Hands-on experience with JIRA integration and Atlassian tools.
• Deep knowledge of entity customization, forms, views, and ribbon/command bar configuration.
• Ability to develop bespoke applications including Windows Console, Form Applications, and Web Services.
• Experience developing custom SSRS reports.
• Understanding of APIs and integration tools such as Power Automate and Azure Logic Apps.
• Knowledge of customer service workflows, case management, and SLAs.
• Familiarity with cloud telephony (Twilio, RingCentral) and social media APIs (WhatsApp, Facebook Messenger, Instagram, Google Maps) integration.
• Understanding of Power Virtual Agents setup and agent handoff.

Preferred Skills

• Microsoft Dynamics and Power Platform certifications.
• Knowledge of D365 Customer Insights (Journeys + Data).
• Experience in consulting or client-facing roles.