Description

Responsibilities

• Design, develop, customize, and support Dynamics CRM / Dynamics 365 solutions
• Build and maintain workflows, automations, and integrations across enterprise systems
• Develop Power Platform solutions using Power Apps and Power Automate
• Collaborate with business stakeholders to gather and analyze requirements
• Perform CRM enhancements, troubleshooting, optimization, and deployment support
• Ensure system scalability, performance, and data integrity across CRM platforms
• Support marketing automation initiatives and customer engagement workflows
• Participate in CRM deployment activities and follow development best practices

Required Skills

• Strong hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE
• Expertise in CRM customization, configuration, and development
• Experience building marketing automation workflows within Dynamics CRM
• Strong knowledge of Power Platform tools including Power Automate, Power Apps, and Power BI
• Experience working with CRM entities, workflows, forms, dashboards, business rules, and automation logic
• Experience integrating CRM systems using APIs, web services, middleware tools, or Azure services
• Strong understanding of Dynamics CRM architecture and platform customization best practices
• Experience developing plugins/custom workflows using C#, .NET, and JavaScript
• Familiarity with DevOps processes supporting CRM deployments
• Experience integrating Dynamics CRM with ERP systems or marketing platforms
• Exposure to customer journey orchestration and campaign analytics tools
• Ability to translate business requirements into technical solutions
• Strong communication, analytical, and problem-solving skills
• Experience working in enterprise or project-based environments

Key Skills

Education

Bachelor's degree