Description

You own the functional testing of Microsoft Dynamics 365 CRM systems, ensuring business requirements for Sales, Marketing, and Service teams are met with robust data integrity and workflow automation.

This role is on-site.

Responsibilities

• Analyze Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to create traceable test plans and cases.
• Execute end-to-end functional testing for Lead Management, Opportunity tracking, Case Management, and Campaign automation.
• Validate data integrity, integration flows from external sources, and Role-Based Access Control (RBAC) security permissions.
• Manage defect lifecycles in Jira or Azure DevOps, collaborating with developers to resolve issues and perform regression testing.
• Support User Acceptance Testing (UAT) by providing test data and translating technical defects into business impacts.

Required Skills

• Hands-on experience testing Microsoft Dynamics 365 CRM applications.
• Strong understanding of Customer Service modules and business workflows.
• Proficiency in automation testing concepts and AI tools knowledge.
• Valid Microsoft Dynamics 365 Fundamentals certification (or equivalent) is mandatory.
• Experience with defect tracking tools such as Jira and Azure DevOps.
• Bachelor’s degree in IT, Computer Science, Business Administration, or related field.
• Minimum 5 years of total software testing experience.

Preferred Skills

• ISTQB Foundation Level certification.
• Experience with data quality verification and ERP integrations.

Key Skills

Education

Bachelor's degree