Description

- Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades.

- Monitor the health and performance of the Dynatrace environment and proactively resolve issues.

- Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection.

- Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage.

- Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements.

- Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps.

- Stay current with Dynatrace product updates, best practices, and new features.

- Participate in on-call rotation and provide after-hours support as needed.

- Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

- 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.).

- Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components.

- Experience with deploying and managing monitoring agents on Linux and Windows servers.

- Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker).

- Proficient in troubleshooting application and infrastructure performance issues using Dynatrace.

- Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty).

- Strong scripting skills (PowerShell, Bash, Python) are a plus.

- Excellent communication, documentation, and collaboration skills.

- Ability to work independently and as part of a cross-functional team.

- Dynatrace Associate or Professional certification.

- Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace.

- Knowledge of ITIL processes and incident management best practices

Key Skills

Education

Bachelor's degree