Description

You will troubleshoot issues related to proprietary Warehouse Management Software (WMW) and support internal teams through research and root-cause analysis.

Responsibilities

• Respond to and resolve technical tickets escalated by internal users.
• Write SQL queries to investigate problems, assess impact, and research trends.
• Document solutions and systems to scale troubleshooting processes.
• Analyze escalations and repetitive tasks to identify software feature gaps.
• Partner with Operations Support to distinguish technical problems from user errors.
• Provide feedback and insights to Product and Engineering teams as a WMS stakeholder.

Required Skills

• 5+ years of experience in a technical support or engineering capacity.
• Proficiency in SQL for data investigation and trend research.
• Strong analytical skills to perform root-cause analysis.
• Experience with eCommerce systems such as Amazon FBA, Seller Central, Shopify, or Walmart Seller Center.
• Experience using ticketing systems like Fresh Service, Asana, or Click-up.
• Ability to communicate technical concepts clearly to both engineers and non-technical users.
• Excellent documentation and technical writing skills.
• Background or education in eCommerce, operations, or software development.

Key Skills

Education

ANY GRADUATE