Description

Provide first-level EDI support via phone, email, and chat for internal customers, vendors, and industry partners. Manage customer accounts across the US, Canada, and Mexico.

Responsibilities

• Provide technical support for EDI transaction sets and rail operations.
• Resolve problems proactively and escalate critical incidents as needed.
• Document all incidents, requests, and emails following established ticketing processes.
• Collaborate cross-functionally with internal stakeholders to drive organizational change.

Required Skills

• Foundational knowledge of MCS, EMS, or ITX.
• Comprehensive understanding of X12 and EDI standards for rail.
• Bilingual communication skills in written and spoken English and Spanish.
• Bachelor’s Degree or currently enrolled in an accredited program.
• Ability to communicate technical information to non-technical audiences.
• Experience managing multiple tasks and seeing problems through to resolution.

Preferred Skills

• 2 years of experience providing phone support.
• 2 years of customer service or call center experience.
• 2 years of foundational knowledge in the rail or transportation industry.

Key Skills

Education

Bachelor’s Degree