Description

You will manage inbound email inquiries and support tasks on-site.

Responsibilities

• Manage inbound email communications and resolve customer inquiries.
• Collate individual trackers and submit reports to the designated lead before shift end.
• Provide consistent customer support to maintain positive user experiences.

Required Skills

• 5+ years of professional experience in customer support.
• Strong written and verbal communication skills.
• Proven problem-solving abilities.
• Experience in collating data and generating reports.
• Background in customer experience management.
• Any graduate degree.

Preferred Skills

• Experience with CRM tools for ticket tracking.

Key Skills

Education

Any Graduate