Description

You will manage and support the critical network infrastructure used for emergency communications and 911 service delivery.

Responsibilities

• Oversee vendors supporting emergency communications, telecommunications services, and infrastructure.
• Deploy, rack, and cable emergency communications network infrastructure.
• Configure and test E911 and NG911 telephony, including Text-to-911 (SMS, MMS, and RTT) services.
• Triage and investigate incidents involving infrastructure or service failures to identify root causes and remediation.
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.

Required Skills

• 9+ years of experience in network support and LAN/WAN troubleshooting.
• 9+ years of experience in communications routing, transport, and delivery (Wireline, Wireless, and VoIP).
• 9+ years of experience using documentation tools including MS Excel, MS Visio, and MS Word.
• Working knowledge of networking hardware, topologies, and telecommunications cabling standards.
• Experience with LEC circuit termination and turn-up.
• Ability to pull and terminate cabling and perform physical work in various customer environments.
• Experience supporting SMS, RTT, and TCC routing or aggregation.
• Ability to follow detailed job documents and meet customer SLAs via travel within the NYC region.
• Availability to work on-call, after hours, and weekends as required.

Preferred Skills

• Bachelor's degree in Computer Science or a related field.
• Experience with ACD systems, E911 selective routing, ANI/ALI services, and NG9-1-1 ESInet routing.
• Knowledge of Land-mobile-radio systems, P25 networks, and GIS location-based identification.

Key Skills

Education

Bachelor's degree