Description

Provide technical assistance and end-user support for IT hardware and software assets in Wellsboro, PA.

This role is on-site.

Responsibilities

• Provide technical assistance and advice to technical and non-technical end-users.
• Create and escalate Remedy trouble tickets to PM Engineers, tier two ITSD staff, or third-party providers.
• Monitor IED network status, attached assets, system logs, and the Remedy ticket queue.
• Respond to outages, system failures, and high-priority issues using established escalation processes.
• Perform account administration tasks including password resets, restores, and account moves via Enterprise systems.

Required Skills

• Experience with incident management, call tracking, and ticketing software.
• Basic Active Directory experience.
• Strong knowledge of Microsoft-based products, specifically Windows 10 and the Office 365 Suite.
• Experience managing and monitoring Server environments.
• Proven ability to troubleshoot end-user issues and escalate as necessary.
• Ability to follow established run books, documentation, and standard operating procedures.
• Strong written and spoken communication skills with professional phone etiquette.

Preferred Skills

• 2+ years of previous systems administrator, help desk, or call center experience.

Key Skills

Education

Any Graduate